IT Helpdesk Support Services

Feeling overwhelmed by IT issues?

You want to spend your time servicing your clients and growing your business, not dealing with technical issues. Your growing business deserves to have IT helpdesk support services on time, all the time—that's why Infoware is here.

Imagine the peace of mind that comes with knowing you have industry-leading IT helpdesk support services at your beck and call. Say goodbye to the days of dealing with technical roadblocks that hinder your productivity, and say hello to smooth, uninterrupted operations.

How we do IT...

We have a team of IT experts who are standing by to solve your IT issues every day. We harness the power of industry-leading tools such as ConnectWise and IT Glue to ensure that every issue is tracked, documented, and resolved quickly and efficiently. Our commitment to excellence is further cemented by BrightGauge, which we use to monitor and review our service performance metrics such as response, resolution SLAs, and ticket kill rates.

[.c-row-flex-box-03][.c-text-column-03]Our friendly and dedicated help desk team comprises dispatchers, as well as level 1, 2, and 3 technical consultants who can tackle any issue. We measure our service performance based on industry-recognized KPIs for initial response time and overall issue resolution to ensure that we meet our client's service expectations with our IT helpdesk support services in Toronto.[.c-text-column-03][.c-column-img-03][.c-column-img-03][.c-row-flex-box-03]

With our managed IT service programs, you and your team get unlimited access to our IT helpdesk support team.  

Every support request gets a ticket number assigned. We track and report how quickly we respond and resolve your IT issues—so that there is full transparency on our service performance. We have a process and follow it for consistent service delivery on everyday issues.

The Infoware advantage in helpdesk support services

What sets our service apart? First and foremost, it's our people... We have a structured approach to IT helpdesk support services—that has been consolidated over the past 40 years. This ensures that no matter the complexity of the issue, we have the in-house expertise to resolve it.

• Over 40 years serving small and mid-sized businesses in the Greater Toronto Area
• 98% customer satisfaction rate
• 99.9% uptime
• KPI tracking to ensure fast response time and resolution
• Regular account review meetings to report on service performance

Get the support you need

Our IT helpdesk support services in Toronto offer an excellent way for small businesses to access expert assistance without having to hire additional staff or invest in expensive training sessions. So, if you need unlimited helpdesk support services at competitive prices, don't hesitate to get in touch today!