the bustling city of Kitchener
Kitchener IT Support

Welcome to Kitchener

Kitchener businesses are growing fast, and with that growth comes the need for reliable IT services. Whether you're a small accounting firm or a mid-sized manufacturing company, having strong technical support is essential.

With Infoware, you get more than just IT help—you get a team dedicated to keeping your technology running smoothly.

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99.9% uptime guarantee

10-minute response time

40 years of experience

98% customer satisfaction

The benefits of our Kitchener IT support

Infoware IT

Our IT support in Kitchener isn't just about fixing technical issues when they arise; it's about spotting potential problems before they happen.

Peace of mind

We know system uptime is crucial. That's why our Kitchener IT support offers a 99.9% uptime guarantee, keeping your business operations smooth and uninterrupted.

Quick response time

Time is money, and we value both for our clients. Our experienced technicians respond to technical issues within 10 minutes, minimizing downtime so you can focus on your core business.

Experience you can trust

With over 40 years of experience in the IT industry, our team has seen it all. We have a deep understanding of the unique challenges businesses face regarding technology.

Tailored solutions

We hate cookie-cutter solutions as much as you do. That's why we work closely with our clients to understand their specific needs and provide tailored IT support services for Kitchener businesses.

Security first approach

We prioritize the security of your data and systems. Our team implements top-of-the-line security measures to protect your business from cyber threats.

Cost-effective

Our Kitchener IT support services are designed to be cost-effective for businesses of all sizes. We offer flexible pricing options and packages that can be customized to fit your budget.

Kitchener IT Support

Key features of our managed IT services in Kitchener

Our managed IT services in Kitchener go beyond just fixing technical issues.

  • Scalable solutions: As your business grows, our IT support services in Kitchener can scale with you. We have the resources and expertise to handle any size of business.
  • 24/7 support: We understand that technical issues can happen at any time, which is why we offer round-the-clock support. Our team is available 24/7 to address any IT emergencies.
  • Proactive maintenance: Our proactive approach to Kitchener IT support helps prevent problems from occurring in the first place. We regularly perform updates and maintenance tasks to keep your systems running smoothly.
  • Advanced technology: We use the latest technology and tools to provide efficient and effective IT support for Kitchener businesses. This allows us to quickly identify and resolve any technical issues.
  • Pleasant, polite, professional approach: We don't just help businesses; we build relationships. You matter to us, and we treat you with the utmost respect and professionalism.
  • Local advantage: We know the Kitchener area like the back of our hands, which gives us a unique advantage in providing Kitchener IT support services tailored to the needs of local businesses.
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the key features of our Kitchener IT support

Our managed IT services in Kitchener

support

We've mentioned the benefits, the features, and our approach to managed IT services in Kitchener. But what exactly do we offer?

what you are getting with our Kitchener IT support
Kitchener IT Support

What am I getting with Infoware's Kitchener IT support?

When you choose us, you get trusted managed IT services designed to keep your business running smoothly in Kitchener and the Waterloo region. Our managed IT service includes proactive monitoring to catch issues before they cause downtime.

We provide 365 days of support with a 99.9% uptime guarantee. You’ll have access to onsite services and cloud computing solutions that ensure your team stays productive. We handle backup and disaster recovery, protecting your data from unexpected events.

Our IT support services in Kitchener are tailored to your business, giving you peace of mind knowing your IT needs are in the hands of experienced professionals. We handle everything, from helpdesk support to software and hardware management.

With us, you’ll have the tools to focus on growing your business without worrying about IT problems. Our outsourced IT support is the solution you’ve been looking for to cut costs while gaining reliable managed IT services in Kitchener.

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Kitchener IT Support

Accreditations

Infoware proudly holds accreditations and partnerships with renowned industry leaders, including Microsoft, KnowBe4, ThreatLocker, Huntress, and Nerdio.

These collaborations affirm our commitment to providing top-tier IT solutions backed by the latest technologies and cybersecurity practices. Our strategic partnerships ensure that our clients benefit from innovative tools and services necessary to enhance their IT infrastructure effectively.

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Kitchener IT Support

Contact us today: Let us take care of your IT needs

Are you ready to take your business to the next level with reliable managed IT services in Kitchener?

Contact our team today by calling 855-660-2646 (toll-free) or filling out our contact form. We’ll start by discussing your current IT setup, business goals, and any challenges you face.

Together, we’ll design a solution that fits your needs—whether proactive IT support, cloud computing, or onsite services—so your business can run smoothly, securely, and efficiently.

Local presence

Kitchener IT Support

University of Waterloo

As one of Canada's top institutions for computer science and engineering, the University of Waterloo is a global leader in tech education. It’s home to the largest co-op education program in the world, connecting students directly to the tech industry.

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Communitech Hub

Located in the heart of downtown Kitchener, Communitech is a central player in the Kitchener-Waterloo tech ecosystem. It’s a leading innovation center that supports the growth of tech companies through mentorship, networking, and collaboration.

Kitchener IT Support

Satisfaction guaranteed

We don’t just provide IT support—we guarantee your satisfaction. Our team is dedicated to offering reliable managed IT services that keep your business running smoothly. With our 99.9% uptime guarantee and 10-minute response time, you’ll experience fewer disruptions and faster resolutions.

We pride ourselves on having a 98% customer satisfaction rate and strive to exceed your expectations with every service we provide.

If you’re ever dissatisfied with our services, let us know, and we’ll make it right. We’re committed to ensuring your business has the IT support it needs to thrive in the Kitchener-Waterloo region. Our goal is to give you complete peace of mind, knowing your technology is in expert hands.

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our satisfaction guarantee
other resources
Kitchener IT Support

External resources

Waterloo is rich with resources for IT professionals and companies. A few worth noting are:

  • Chamber of Commerce Greater Kitchener-Waterloo: This local organization supports and advocates for the growth of businesses in the Kitchener-Waterloo region. They offer resources, networking opportunities, and events to help businesses thrive.
Kitchener IT Support

Recycling and charity

Infoware believes in giving back to the local community. We actively participate in recycling programs to reduce electronic waste and do our part to protect the environment. When your business upgrades its IT equipment, we make sure that old devices are disposed of responsibly through certified recycling programs.

In addition, we proudly support local charities that give back to the community. We believe in making a positive impact beyond just providing IT services and aim to contribute to the greater good of society.

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our charity and recycling initiatives
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Kitchener IT Support

Join our team

Are you passionate about IT and looking to join a company that values innovation and teamwork? We are always on the lookout for talented individuals to join our team. Whether you're an experienced IT professional or just starting your career, we offer exciting opportunities to grow and make a difference in the Kitchener-Waterloo business community.

If you’re ready to be part of a team that’s making an impact in the Kitchener-Waterloo region, visit our Careers Page to learn more about available positions and how to apply.

Tired of IT woes?

If you’re tired of dealing with IT issues, message us. We have the perfect solution for you. 

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Frequently asked questions

What are the benefits of outsourcing IT support in Kitchener?

Outsourcing IT support in Kitchener allows businesses to access top-tier expertise without the cost of maintaining an in-house IT department. With outsourced IT support, you get reliable managed services that ensure your systems are always running smoothly, minimizing downtime and optimizing performance.

How can managed IT services reduce downtime for my business?

Managed IT services provide proactive monitoring and maintenance, preventing issues before they lead to downtime. By partnering with a managed services provider in Kitchener, you’ll benefit from continuous tech support and fast response times, keeping your systems up and running.

What types of IT support services are available in Kitchener?

In Kitchener, businesses have access to a wide range of IT support services, including onsite services, cloud services, and helpdesk support. Whether you need assistance with software and hardware support or require a full IT infrastructure overhaul, a trusted service provider like Infoware can deliver support and managed IT services tailored to your needs.

Can Infoware provide onsite IT consulting services in Kitchener?

Yes, Infoware offers onsite IT consulting services in Kitchener if needed. Our team of experienced professionals provides hands-on assistance to ensure your business has the right technology solutions in place. We offer comprehensive consulting services to help you optimize your IT infrastructure.

How do managed services support business growth in Kitchener?

Managed services allow businesses to focus on growth while leaving IT challenges to experts. By outsourcing your IT needs to a managed services provider in Kitchener, you’ll have access to scalable IT support services that evolve with your business, from Office 365 integration to advanced cloud services.